Refund policy

Terms and conditions of sale

1. General provisions
1.1. These terms set out the rights, obligations and responsibilities of the buyer and the seller when purchasing goods in the online shop eubos.lt.
1.2. The seller is UAB „FD Group“, company code 301555602, VAT code LT100004289817, address Dariaus ir Girėno g. 42A-302/1, LT-02189 Vilnius, Lithuania.
1.3. The buyer is a legally capable natural person aged 18 or over, or a legal entity, who places an order on eubos.lt.
1.4. By placing an order, the buyer confirms that they have read and agree to these terms. The contract of sale is deemed concluded when the buyer places an order and receives an order confirmation by email.
1.5. The seller has the right to change these terms. Orders are governed by the terms in force at the time the order was placed.

2. Goods and prices
2.1. Prices are shown in euros including VAT.
2.2. The delivery charge is shown separately and displayed before payment.
2.3. Product photos are for illustration only; product composition, purpose and directions for use are given in the product description and on the packaging.

3. Rights and obligations of the buyer
3.1. The buyer undertakes to provide the correct details needed to fulfil the order (first name, surname, delivery address, telephone number, email address).
3.2. The buyer undertakes to pay for the goods and delivery and to accept the ordered goods.
3.3. The buyer has the right to withdraw from the contract in accordance with Section 6 of these terms.

4. Rights and obligations of the seller
4.1. The seller undertakes to deliver the ordered goods to the buyer in the manner and within the time limits set out in these terms.
4.2. If ordered goods are out of stock, the seller will inform the buyer and offer an equivalent product or refund the amount paid within 14 days at the latest.
4.3. The seller has the right to cancel an order if the buyer does not pay for it within 3 working days or provides incorrect details.

5. Quality guarantee
5.1. All goods are original, purchased from official suppliers and stored in accordance with the manufacturer's conditions.
5.2. The best-before or expiry date is shown on the packaging.

6. Returns and exchanges
6.1. The buyer (consumer) has the right to withdraw from the contract within 14 days of receiving the goods without giving any reason, by notifying the seller by email at info@fdg.lt.
6.2. Returned goods must be unused, in undamaged original packaging and in their original condition.
6.3. In accordance with Article 6.228¹⁰ of the Civil Code of the Republic of Lithuania, the right of withdrawal does not apply to cosmetic and hygiene products whose protective seal has been broken (for health protection and hygiene reasons).
6.4. Food supplements cannot be returned or exchanged if their protective packaging or seal has been broken. Food supplements are products intended for consumption, so for health protection and hygiene reasons opened food supplements or those with damaged packaging cannot be accepted back (Article 6.228¹⁰ of the Civil Code of the Republic of Lithuania).
6.5. Return costs are paid by the buyer, except where goods are returned due to the seller's fault (wrong, defective or damaged goods delivered).
6.6. Refunds are made using the same payment method no later than 14 days after receiving notice of withdrawal; however, the seller may withhold the refund until the returned goods have been received.
6.7. If you receive a damaged parcel, please note this in the presence of the courier and inform us within 2 working days by email at info@fdg.lt, attaching photos.

7. Personal data protection
7.1. The buyer's personal data are processed only to fulfil the order, in accordance with the GDPR and the Law on Legal Protection of Personal Data of the Republic of Lithuania. More information: [Privacy Policy].

8. Dispute resolution
8.1. Disputes are resolved by negotiation. The buyer can contact us by email at info@fdg.lt or by phone at +370 673 05898; we reply within 14 days.
8.2. If no agreement is reached, the consumer has the right to contact the State Consumer Rights Protection Authority (Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt) or the courts in accordance with the laws of the Republic of Lithuania.